Support
Something not working, or a question about your subscription? Write to us and we’ll help.
support@typeferry.com
Privacy requests go to privacy@typeferry.com.
What to include
- Your macOS version (Apple menu, then About This Mac).
- Your Typeferry version (select Typeferry in your Applications folder and choose File › Get Info), and whether it is the website or the Mac App Store edition.
- Which app the problem happened in, for example WhatsApp, Mail or Slack.
- What you did and what happened instead.
Please do not send the contents of your chats, or screenshots of them. We do not need them to help.
If the sign-in email doesn’t arrive, check your spam folder, then write to us from the email address you used at checkout and we’ll help you sign in.
Pro works in the edition you bought it in: the website edition or the Mac App Store edition. If you don’t remember where you bought it, email support@typeferry.com.